Katie's Way Manhattan for Anxiety and Depression

“I set up an intake for my daughter who really needs help with Brianna who sees the children. I requested off the set schedule for the rest of the year, told my daughter about it, And then just got an email that she sent saying the appointment was canceled. No information, no explanation until I called to find out what was going on. Very sad and disappointing That this was done to my daughter. No words to express how this affected us on top of what we're already going through. No reason, no explanation, no nothing. Just a cancellation email. After setting up the appointments on a schedule requesting off for the rest of the year and informing my daughter, he needs help. This is just a massive blow. Just blows my mind that this took place... On top of that it took a month from scheduling that appointment for me to start getting these days off and she waited till the end of that time when I could have been seeking my daughter care somewhere else. Absolutely disrespectful among other things... Continued... The problem with the below response is that after all of that work the intake the requesting off days being told she was going to have treatment and waiting almost a month for the first appointment, with no call, no text, no explanation. No information. Just a cancellation email I seen in my email luckily days later... Nobody reached out to say hey this isn't going to work. Hey we can't see you. You need to start looking for someone else to get her treatment... Just blown off... Accountability needs to be taken, especially if we are receiving mental health services from the place. Please take accountability and admit the mistake. I certainly hope that this does not happen to other people why they're going through a detrimental time. I literally had no idea what was going on until I started calling and had to hunt down this information. I'm absolutely mind-boggled. Brianna knew what my daughter needed care for and did this. She even expressed during the consultation that she knew Pawnee did this kind of thing to her and how important it was to regain trust. Wow...”

“Katie's Way so far has been a great experience for me, they answer my calls and are very nice on the phone, And the instructions on Telehealth Thearpy are very clear so its easy to get into a call. Speaking with my new therapist Megan Nelson i was pretty anxious and nervous, but she was very polite and reassuring and i feel like i will actually do good here. They answer all my questions honestly and give me room to ask my own questions, So i am very excited to move forward with their services.”

“Can’t wait for this place to shut down. Genuinely the worst experience I’ve had in my life & im so grateful to have found a different clinic to transfer to soon. Staff & management do not care about patients & will laugh at you or lie straight to you. If you truly want help or to support your child, avoid this place at all costs.”

“My son has been attending play therapy with Ms. Bri for several months and it’s a highlight in our week every time. We love it here and are so comfortable and content with our therapy routine here. The office staff are exceptional as well. It is a very warm and welcoming environment. My son would come every day if he could. We have noticed huge improvements in his anxiety and mood since starting therapy.”