Awakenings Kansas City

“I’ve been using Awakenings KC for about a year. The first six months went very well, but after my original provider left the practice, my experience has become increasingly concerning. Since the beginning of this year, every prescription I’ve received has had some kind of issue — wrong dosage, wrong medication type, prescriptions sent for the wrong month, missing prescriptions entirely. In April, I received the wrong prescription. In May, they failed to issue one at all, while somehow simultaneously issuing one for June. These are controlled substances, and many of them are already difficult to fill due to ongoing shortages. When mistakes happen, delays matter. I’ve had situations where, by the time errors were corrected, the medication was already out of stock, leaving me without it for days. I understand the shortage itself is not necessarily the practice’s fault, but the repeated administrative and prescribing errors absolutely are. At this point, the pattern is what concerns me most. This isn’t an isolated mistake anymore — it has become consistent enough that I no longer feel confident in the practice’s ability to manage controlled medications responsibly. In my case, this involves ADHD medication, which is disruptive enough when handled improperly. But this same level of carelessness is being applied to patients who may rely on these medications simply to function safely day to day. That is deeply troubling. Unfortunately, I can no longer recommend Awakenings based on my recent experiences. UPDATE: After leaving a message with Awakenings KC on Friday of Memorial Day weekend, it is now Tuesday, and the situation has somehow gotten worse. This morning, I received notifications both from the patient portal and from CVS Pharmacy saying that a prescription had been submitted — except it was marked “too early to fill.” After everything that has happened over the past several months, I checked the details myself. They sent in the wrong prescription again. At this point, this is no longer an occasional oversight or understandable human error. There has been a continuous pattern of incorrect dosages, wrong medications, missing prescriptions, redundant prescriptions, and now repeated submission of entirely incorrect controlled substances. These are medications that patients rely on to function normally, maintain employment, and in some cases preserve their mental stability and safety. Mistakes happen in healthcare. Repeated mistakes involving controlled substances, with no apparent improvement or safeguards put in place, are another matter entirely. I genuinely cannot recommend Awakenings KC anymore based on my experience this year.”

“Their providers say on Zocdoc that they take my insurance. I called and confirmed they were in network. Then I got scheduled and spent 1.5 hours on their new patient paperwork. Then less than 2 business days before my appointment, I received a text saying they canceled my appointment because they're not in network with my insurance! They didn't even give me the option to pay out of pocket and they wasted time I could have spent actually finding care. They deserve 0 stars.”

“I had a fantastic experience with TMS here. As someone trying it for the first time, I was initially hesitant and a bit nervous, but Marjorie, my nurse, made the process feel easy, approachable, and even enjoyable. I can't yet speak to the long-term effectiveness of the treatment, but I’d absolutely return—especially if Marjorie is on staff. Her support made all the difference.”

“I’m currently on my third round of TMS and Awakenings has been great. Marjorie makes me look forward to coming in every day- she’s compassionate and professional, but also fun and easy going. I honestly don’t know how she does it all! I tell everyone I know how much coming here and doing TMS has helped me.”